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T&C Venue Bookings
Published: 2021-04-12

TERMS & CONDITIONS JACKIE LOCATIONS

 

RATES & ACCOMMODATION

All the rates are in euros and are daily rates. The gathering room in Maison Jackie is designed for a staycation for 2 people, a seated event accommodating with a maximum capacity of 18 people, a reception up to 40. Or if you prefer a garden gathering, your invitations can stretch up to 75 guests.



BOOKING & PAYMENT

All the bookings are pre-paid. We only accept online payments. In order to provide our Guests with a secure payment system we choose to work with our booking platform which you can access here.
We will send you an Invoice with the name of the reservations. If you want to include any Vat Number or if you want the invoice in a different name or company name, please inform us on the booking form. 
If you have any problems or doubts during the booking process, please contact us to our booking email hello@jackieboheme.be.



CANCELLATION POLICY

COVID-19:  For new bookings and/ or cancellations, please contact our team at hello@jackieboheme.be.

Cancellation fee policy:
•    Cancellations 60 days or more* prior to arrival – 20% of total stay retained by Jackie Bohème
•    Cancellation 59 to 16 days* prior to arrival - 50% of total stay retained by Jackie Bohème
•    Cancellation 15 days* prior to arrival – 100% of total stay retained by Jackie Bohème

Cancellations are only effective on receipt of written notification. To cancel a reservation please contact: hello@jackieboheme.be
The refund of any of the percentages written above, can take from 5 to 25 days after the cancelation depending on the bank. 
No refunds are given for ‘no show’, vouchers, flight cancellations, delays or departure from the houses early or by any mistake on the booking process.

We reserve the right to modify, alter, or substitute all or any part of our services when reasonably necessary or advisable. Should this occur, we agree to provide the best alternative available.

Jackie Bohème has the right to cancel the reservation in the following cases:

  • It is impossible to stay at the Jackie location due to circumstances out of range from Jackie Bohème;
  • the rooms have been booked intentionally using misleading or false statements- information, for example false identity of the customer or purpose of stay
  • Jackie Bohème have legitimate grounds to believe that the use of the services will affect the operation of Jackie Bohème, the security or can endanger the public reputation of Jackie Bohème;
  • the purpose or reason for the stay is illegal;
  • Jackie Bohème is closed;
  • adequate accommodation and / or adequate facilities for an event are not guaranteed, since the location is being renovated;

 

CHECK IN/OUT
Arrival time should be announced in advance to enable sufficient organization of the guest’s check-in and access key delivery.
Check in time, is any time after 9am. If guests are expecting to arrive before 9am, it is important to let us know the exact arrival and departure time,  as we do not have  a 24-hour reception service. Check out time on the date of departure is 5pm, unless confirmed otherwise by our team.


COMPLAINTS 

Any complaint about the booking service must be notified to Jackie Bohème in writing or by email as soon as possible. Any complaint regarding your stay must be brought to the attention of the management as early as possible during your stay and, if not resolved to your satisfaction, should be notified in writing no later than 14 days after departure.


LIABILITY DISCLAIMER

Jackie Bohème and its owners, directors, management and employees shall not assume liability for any illness, injury or death to persons visiting the properties nor for any other incident of any nature involving any client(s) while they are on the property, nor while travelling to or from the properties. Jackie Bohème BV cannot be held responsible for loss or damage to private property, however it may be caused.

 

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